Question 1

How do I know my size or measurement?

Accepted Answer

We provide a comprehensive sizing guide on every product page. For bespoke or tailored items, you can submit your exact measurements during checkout or book a consultation with our team.

Question 2

What if my measurements fall between two sizes?

Accepted Answer

We recommend sizing up for a more relaxed, traditional fit, or booking a consultation with our team for a tailored adjustment.

Question 3

Can I get a fully bespoke, made-to-measure fit?

Accepted Answer

Yes. For bespoke and made-to-measure pieces, standard sizing doesn't apply — you can submit your exact measurements at checkout, or book a consultation with our team for a precise fitting.

Question 4

How soon will my order ship?

Accepted Answer

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after your order confirmation. You'll get a notification with tracking as soon as it ships.

Question 5

How long does custom tailoring take to deliver?

Accepted Answer

Our custom and bespoke pieces typically take 7 to 14 business days from order confirmation to final delivery, ensuring every seam and detail meets our quality standards.

Question 6

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide via premium express carriers. Shipping rates and estimated delivery timelines are automatically calculated at checkout based on your destination.

Question 7

Who's responsible for customs and duties?

Accepted Answer

Prince Orison isn't responsible for customs and taxes applied to your order — any fees imposed during or after shipping are the responsibility of the customer.

Question 8

What is your return and alteration policy?

Accepted Answer

We offer complimentary minor adjustments within 14 days of delivery if the fit isn't perfect. For ready-to-wear items, returns are accepted within 14 days provided items are unworn with original tags attached.

Question 9

Which items can't be returned?

Accepted Answer

Custom or personalized orders, final sale items, and perishable goods cannot be returned. Returns also aren't accepted for reasons such as size, color, or change of mind on ready-to-wear items.

Question 10

How do I start a return?

Accepted Answer

Contact customer support with your order number and reason for return. Once approved, you'll receive instructions on where to send your package — items sent back without first requesting a return won't be accepted.

Question 11

What payment methods do you accept?

Accepted Answer

We accept secure card and mobile money payments in Ghana Cedis (GHS) through Paystack at checkout.

Question 12

Can I change or cancel my order after placing it?

Accepted Answer

Reach out to our team as soon as possible after ordering — we can usually accommodate changes before a piece enters production or shipping, wherever possible.

Frequently Asked Questions

Sizing & Fit

Shipping & Delivery

Returns & Alterations

Payments & Orders

Frequently Asked Questions

Sizing & Fit

Shipping & Delivery

Returns & Alterations

Payments & Orders